I had a really great experience overall. Dr. Azim (or Asim—my apologies if I’m spelling it wrong) was excellent, and I truly felt that he cared about me as a patient.
The day before, I saw another dentist at a different clinic who quickly looked at my tooth and told me I needed a root canal and crown, quoting me over $1,700 with my Aetna High Dental PPO.
In contrast, Dr. Azim took his time to properly assess my broken tooth. He did a careful exam—some scraping and tapping—and since I wasn’t in pain, he explained that I might not actually need a root canal. He basically saved my tooth and my wallet—lol. Their clinic also doesn’t overcharge. Truly a blessing.
I did have to come back the next day because there was an issue with the temporary crown that was supposed to be placed during my first visit. I realized when I got home that it wasn’t actually there, which meant my tooth was left exposed.
To be fair, the first dental assistant was pleasant, and I could tell she was trying her best—she may have been time-pressured since it was close to closing.
When I first called about the issue, there seemed to be some miscommunication, and I was initially given information that didn’t align with what Dr. Azim had explained regarding the temporary crown. However, after I clarified that a temporary crown had been planned, they were very accommodating and asked me to come in right away.
That said, they handled the situation really well. I was able to get an appointment the very next day within minutes of calling, and I was seen by another excellent dentist, Dr. Bursik (again, apologies if I’m spelling the name wrong).
Dr. Bursik and his assistant were amazing—professional, kind, and efficient. The assistant was gentle and clearly very skilled; she was able to properly fit the temporary crown in just a couple of minutes, which was the complete opposite of my initial experience.
Overall, despite the hiccup, I truly appreciate how the clinic handled the issue and the level of care provided by both dentists. I’ve already booked an appointment for my husband, and we will definitely be repeat customers!
